Refund eligibility depends on the cancellation policy of the specific property and the timing of your cancellation. Please review the details below.
Cancellation Timeline
7+ Days Before Check-in
High RefundFull refund minus small processing fees.
3-7 Days Before Check-in
50% RefundYou receive half of your booking amount back.
Less than 3 Days / No-show
No RefundCancellations made last minute are non-refundable.
Important Note: Individual properties may have specific policies that override the general guideline. Always verify the cancellation terms listed on the property page before booking.
Refund Processing
Approved refunds are processed to your original payment method within 7-10 business days. Please note that bank processing times may vary and are outside our control.
Non-Refundable Items
Certain correctional rates, special offers, or promotional bookings are distinctly marked as non-refundable. These cannot be cancelled or refunded once confirmed.
Force Majeure
In the event of natural disasters, government-imposed travel restrictions, pandemics, or other force majeure events, special considerations may apply. Please contact our support team immediately if your travel is affected by such events for assistance.
Resolving Disputes
If you believe there has been an error in your refund or cancellation processing, please reach out to us at support@gohillz.com within 7 days of the cancellation. We are committed to fair resolution.
Wallet Credits
In some cases, refunds may be offered as instant GoHillz Wallet Credits which can be used for future bookings. This option is often faster than bank transfers.